We are open: understanding crisis management of restaurants as pandemic hits tourism

  • Francesc Fusté-Forné University of Girona
  • Asif Hussain Sustainability and Resilience Institute (Christchurch, New Zealand)
Keywords: Coronavirus, COVID-19, Restautant indusrty, Hospitality Industry, Crises management, Gastronomy, Tourism, Travel

Abstract

The global crisis derived from the rapid spread of the Covid-19 has led to the temporary closure of tourism services. As countries and regions come out of the lockdown, a new normal has automatically taken over. Among numerous business, restaurant services are the first to respond to this new normal way of living. As a consequence, this study reviews how restaurants are responding to the new context, where strict measures are required to grant social distance and a safe service provision. Based on published research and news media, this paper reveals how restaurants as a tourism system are resilient and adapting to the coronavirus. Results show the significance of technological, creative and do-it-yourself solutions. The study contributes to the further understanding of the coexistence of tourism and pandemics.

Published
2020-12-22
How to Cite
Fusté-Forné, F., & Hussain, A. (2020). We are open: understanding crisis management of restaurants as pandemic hits tourism. Journal of Hospitality, 3(1), 41-48. Retrieved from http://htmjournals.com/jh/index.php/jh/article/view/30