Articles

• Social Customer Relationship Management in the hospitality industry

  Senika Dewnarain, Haywantee Ramkissoon, Felix Mavondo

  1-14

  • PDF
• Review of human resource practices in hospitality and tourism

  Bishnu Sharma

  15-30

  • PDF
• Assessing the link between cultural influences and persuasibility in online daily deals

  Morakot Ditta-Apichai, Uraiporn Kattiyapornpong

  31-40

  • PDF
• Foodborne illnesses: An overview of hospitality operations liability

  Dogan Gursoy

  41-49

  • PDF
• Online information search, familiarity, hotel expectation, perceived safety, and destination image of Thailand: a comparison between Asian and Western tourists

  Lu Lu

  50-62

  • PDF