Qualitative validation of a model using stress and coping theories in gaming practice during COVID-19

Abstract

Although numerous studies focus on the effects of COVID-19 on various industries such as hospitality and tourism, only a few studies have focused on its effects on the gaming industry at large. The study uses stress and coping theories to evaluate the mental health of casino managers and the organizational health of the gaming industry in Macau. 24 casino managers from six casino groups in Macau were interviewed in depth. Results demonstrate that economic difficulties, policy restrictions, operational stress, and uncertainty are factors causing stress in the industry. Both problem-focused and emotional-focused coping strategies were adopted by casino managers to maintain their wellbeing. Subsequent analyses on these results provide theoretical insights and practical implications for the industry.