The Mediating role of psychological capital between the impact of lockdown on Indian restaurant owners and their coping strategy: A Qualitative Analysis
Keywords: covid-19, india, psychological capital, organizational resilience, hospitality
AbstractThe functioning of the world has come to an abrupt halt due to the outburst of the Covid-19. Business failures, irrespective of the reasons, have a devastating financial and psychological impact on the owners, employees, their families, and the community as a whole. There is very little research conducted on the psychological impact of the pandemic on business owners especially in terms of hospitality. The current research aims to examine the psychological impact of Covid-19 on the restaurant owners and elucidate their coping strategies about psychological capital (Hope, Efficacy, resilience and optimism). The study is qualitative, and an in-depth interview method was used to collect the data from restaurant owners located in Delhi. An interpretive approach using the NVivo 12 software was used to analyse the data. In times of turbulence, the psychological capital of individuals proves efficient in aiding organisational resilience. Through the research, the authors highlighted the mediating role of psychological capital in consolidating organisational resilience. Further, the paper provides an insight into the future trends of the restaurant functioning that the owners envision for a comeback of the sector.
How to Cite
Kainthola, S., Tiwari, P., Chandra, S., & Chowdhary, N. (2021). The Mediating role of psychological capital between the impact of lockdown on Indian restaurant owners and their coping strategy: A Qualitative Analysis . Journal of Hospitality, 3(2), 65-88. Retrieved from http://htmjournals.com/jh/index.php/jh/article/view/36
Copyright (c) 2021 Pinaz Tiwari, Snigdha Kainthola, Shweta Chandra, Nimit Chowdhary
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