Who is right? Examining the state of safety in selected medium-class hotels in Nigeria

Abstract

This study is a comparative discourse on staff and guest viewpoints with regards to the state of safety in hotels. Descriptive survey design was adopted for the quantitative aspect of the study. The study sampled 375 respondents. This is comprised of 165 hotel staff and 210 hotel guests from selected average hotels in Southeast Nigeria. From the qualitative aspect, convenience and purposive sampling aided the selection of 55 informants for key informants’ interviews. The result shows that information on safety from staff could be biased and misleading. Besides, there is minimal rate of deception and prejudice from guests’ viewpoints.