Suppliers Selection in Restaurants: Application of Delphi and Fuzzy AHP Methods

Abstract

In the restaurant industry, it is essential to identify the best suppliers to ensure that processes within the company are executed efficiently, meeting customer standards and needs. The objective of this research is to know the criteria used by managers when selecting suppliers and to analyze them based on the literature, using the Delphi method to find and choose the most important criteria. Based on the results found in the multicriteria decision analysis was observed that the product variety criterion was classified as the most important, followed by the criteria payment period, delivery time, delivery time, supplier service, price, product yield, and product quality. Based on the results found from the multicriteria decision analysis, it is observed that the option criterion of product variety was classified as the most important. Other criterions found were payment period, delivery time, delivery time, supplier service, price, product yield, and product quality. The objectives of the study were achieved, but some results contradict what was reported in the literature. For example, according to some authors, the most critical criteria in the selection of suppliers are Product Quality and Price. However, the results indicate that these were not the main criteria pointed out by the specialists.