Human Resource Management in Public Administration

The role of Leadership in motivating employees of a Tourism Public Sector Authority

Abstract

The motivation of human resources is related to organizational results. By adopting an effective leadership style, employees are better motivated to achieve maximum work efficiency and effort. Motivation in public organizations is directly linked to the existing institutional framework. Despite the fact that the literature shows that there is a direct positive correlation between motivation and job satisfaction, research shows that a negative leadership at all levels of hierarchy has a negative effect on employee’s incentives. The present qualitative study examines the motivational factors and the leadership’s role in Tourism related Public Body. The research reveals the difficulties in applying modern management tools in the specific body that, in turn, they are resulting in internal organizational problems and low-quality services to the public. An interesting finding is that employees seem to be satisfied with internal rewards such as recognition, prestige, support and administrative development.