Hospitable characteristics of the tourist information centers in the city of São Paulo
Interpersonal relations bring hosts and guests closer at the Tourist Information Centers of the city of São Paulo. From this service, the guest gets a positive impression or not of the destination, that is, the people who provide this service are responsible for the impressions that the visitor carries about the city. This study aims to recognize hospitality characteristics in the personality traits of individuals who worked at the Tourist Information Centers of the city of São Paulo between the years 2014 and 2018. The study analyzed results from a survey applied to 47 employees and interns of these establishments, who answered the questionnaire made available online. The survey was conducted between April and May 2019 with those responsible for helping tourists, guests and residents of São Paulo, the public that uses this service. The survey was based on Blain & Lashley’s scale (2014), which was translated according to the profile of the respondents. The answers were analyzed through Microsoft Excel 2017, with the purpose of performing a descriptive statistical analysis to identify traits of the personality of the hosts with respect to individual hospitable characteristics. The study found that the individuals studied have personality traits related to hospitality.